Billing terms

Refund & cancellation policy

Cancellation

You may request cancellation of a recurring plan at any time by contacting support. Cancellation stops the next renewal; access normally remains available through the already-paid billing period unless the account is closed for a policy or security reason.

Refund requests

If a payment was duplicated, charged incorrectly, or the paid digital service could not be made available, contact us within 14 days with the account email and Paymob transaction reference. We review each request and, when approved, issue the refund through the original payment channel where Paymob permits.

Wallet top-ups

Unused wallet balance is not automatically refundable. Exception requests for duplicate or erroneous top-ups can be submitted to mohamedsallam223v@gmail.com.

How to contact us

Include your account email, transaction reference, payment date, and a short explanation. Do not send card numbers, passwords, or wallet PINs.